IDENTITA TOBACC/BRWN BAG

To cancel your order:

1. Go to Orders & Returns if you have an account, or if you placed an order as a guest, enter your guest order details here – you'll need to provide your order number and email address.
2. Select the items you want to cancel and your reason for cancellation.
3. We'll email you confirmation of your canceled order.

If your order has already been prepared, we can't cancel your order — but we do offer a free returns service.

Here’s what you need to do to book your return:

Go to Orders & Returns if you have an account. If you placed your order as a guest, enter your guest order details here.

Find the order you want to return and click "Return Item(s)."

Select each item and your reason for returning.

Choose a return method:
a. Book a free returns collection:

• Select your collection address and number of packages.
• Schedule a collection date and suitable time.
• Click "Book Collection."

b. Return for free at a drop-off point near you:

• Select the in-store or drop-off option in your account.
• Take the return to your chosen Moksyz partner boutique or courier drop-off point.

1. Prepare your return:

• Place the item inside the Moksyz packaging—don't forget any brand boxes, dust bags, or cases.
• Attach your Return Label to the outside of the Moksyz packaging.
• If you received a Return Note with your order, attach it to the outside of your package.
• Give the Waybill Doc to the courier. Make a note of the Waybill Number to track your return.
• When your package is collected or dropped off, ensure the courier scans the label so you can track your return.

All documents required for returning your item should be included in your Moksyz package. If you need to reprint them, head to Orders & Returns in your account or enter your guest order details.

Customer Service

Available (Dubai time):
Monday to Thursday: 10:00 AM - 6:00 PM

Friday: we're available 10:00 AM – 2:00 PM Dubai time.

Phone: +971 4 5580751
Email: info@moksyz.com

FAQs Find the answers you need in our FAQs.

We'll be in touch soon 
We aim to respond within 24 hours, but during busy periods like holidays, sales, and special campaigns, we may take a little longer to get back to you.