Privacy Policy
Last Updated: 15 August 2026
Moksyz.com (“Moksyz”, “we”, “us” or “our”) is operated by Prime Elegant General Trading LLC - OPC, registered in the United Arab Emirates under Trade Licence No. CN-5209443 and Tax Registration Number (TRN) 105088814600003.
Moksyz operates this website and related services, including the information, content, features, tools, products and services made available through Moksyz.com (collectively, the “Services”).
Our online store is powered by Shopify, which provides the ecommerce technology that enables us to offer the Services.
This Privacy Policy explains how we collect, use, disclose, store and otherwise process personal information when you:
- visit or browse Moksyz.com;
- create or use a customer account;
- purchase, return or exchange products;
- communicate with us;
- subscribe to marketing communications;
- interact with our advertisements; or
- otherwise use our Services.
Where there is a conflict between this Privacy Policy and another Moksyz policy concerning the processing of personal information, this Privacy Policy will apply to the extent of that conflict.
Please read this Privacy Policy carefully.
1. Personal Information We Collect
“Personal information” means information relating to an identified or reasonably identifiable individual.
Depending on how you interact with Moksyz, we may collect or process the following categories of information.
Contact Information
This may include:
- name;
- email address;
- telephone number;
- billing address;
- shipping address; and
- other contact details you provide.
Account Information
This may include:
- customer account details;
- login or authentication information;
- preferences;
- saved addresses;
- wishlist information; and
- account settings.
Order and Transaction Information
This may include:
- products viewed or purchased;
- shopping-cart activity;
- wishlist activity;
- order history;
- returns;
- exchanges;
- cancellations;
- payment status;
- shipping information; and
- transaction records.
Payment Information
Payment information may include:
- payment method;
- billing details;
- payment confirmation;
- transaction identifiers; and
- information necessary to process payments.
Payment information may be collected and processed directly by Shopify, banks, card networks, payment gateways or other authorized payment providers.
Moksyz does not necessarily receive or store complete payment-card information where it is processed directly by the applicable payment provider.
Communications
We may collect information contained in communications you send to us, including:
- customer-service enquiries;
- return and refund requests;
- complaints;
- product enquiries;
- correspondence; and
- feedback.
Device and Technical Information
This may include:
- IP address;
- device type;
- browser type;
- operating system;
- network information;
- device identifiers;
- cookie identifiers; and
- similar technical information.
Website and Usage Information
This may include information about how you interact with our Services, including:
- pages visited;
- products viewed;
- searches performed;
- links clicked;
- products added to a cart or wishlist;
- referral source;
- interactions with advertisements; and
- dates and times of website activity.
2. How We Collect Personal Information
We may collect personal information from the following sources.
Directly From You
For example, when you:
- place an order;
- create an account;
- subscribe to communications;
- complete a form;
- request a return;
- contact Customer Service; or
- otherwise provide information to us.
Automatically
Certain information may be collected automatically when you use Moksyz.com through:
- cookies;
- pixels;
- tags;
- browser storage;
- analytics technologies; and
- similar technologies.
From Shopify and Service Providers
We may receive information from Shopify and from service providers used to operate our business, including providers involved in:
- ecommerce hosting;
- payment processing;
- fulfilment;
- shipping;
- customer support;
- analytics;
- fraud prevention;
- advertising; and
- information technology.
From Business and Marketing Partners
Where permitted by applicable law, we may receive information from advertising, analytics, social-media and other commercial partners.
3. How We Use Personal Information
We may process personal information for the following purposes.
Providing and Fulfilling Our Services
We may use information to:
- process and fulfil orders;
- process payments;
- arrange delivery;
- manage returns and exchanges;
- provide customer support;
- maintain customer accounts;
- send order-related communications;
- manage product availability; and
- otherwise perform our obligations relating to your transaction.
Personalizing and Improving Moksyz
We may use information to:
- remember preferences;
- improve website functionality;
- understand how customers use our Services;
- improve product discovery;
- personalize parts of the shopping experience; and
- recommend products that may be relevant to customers.
Marketing and Advertising
Subject to applicable law and your available choices, we may use personal information to:
- send promotional emails or other marketing communications;
- measure advertising performance;
- create or measure audiences;
- personalize advertisements;
- understand customer interests; and
- advertise Moksyz products through third-party platforms.
Where consent is legally required for particular marketing or tracking activities, we will seek that consent through the appropriate mechanism.
Security and Fraud Prevention
We may process information to:
- authenticate customer accounts;
- protect transactions;
- detect suspicious activity;
- investigate suspected fraud;
- prevent unauthorized access;
- protect Moksyz, our customers and third parties; and
- maintain the security of our Services.
Customer Communication
We use personal information to:
- respond to questions;
- provide customer support;
- investigate complaints;
- communicate about orders, deliveries, returns and refunds; and
- maintain our customer relationship.
Legal and Regulatory Purposes
We may process personal information where reasonably necessary to:
- comply with applicable laws;
- maintain tax and accounting records;
- respond to lawful requests from competent authorities;
- establish, exercise or defend legal claims;
- enforce our terms and policies; and
- satisfy regulatory requirements.
4. Legal Bases for Processing
Depending on your location and the applicable privacy law, we may process personal information on one or more of the following legal bases:
Performance of a contract: where processing is necessary to process an order, payment, delivery, return or another service requested by you.
Legitimate interests: where processing is reasonably necessary for purposes such as fraud prevention, security, service improvement, business administration or certain marketing activities, provided those interests are not overridden by applicable individual rights.
Consent: where applicable law requires us to obtain your consent, including for certain marketing communications, cookies or advertising technologies.
Legal obligation: where processing is necessary to comply with tax, accounting, regulatory, law-enforcement or other applicable legal obligations.
Other lawful bases: where another lawful basis is available under applicable privacy or data-protection legislation.
Where processing relies on consent, you may withdraw that consent where applicable.
5. Cookies and Similar Technologies
Moksyz and our service providers may use cookies and similar technologies to operate and improve the website.
These technologies may be used for purposes including:
- essential website functionality;
- authentication;
- shopping-cart functionality;
- fraud prevention;
- remembering preferences;
- analytics;
- performance measurement;
- advertising; and
- personalization.
Where required by applicable law, non-essential technologies will be subject to the relevant customer privacy or consent controls.
You may be able to manage applicable privacy preferences through the cookie or privacy controls available on Moksyz.com.
Your browser may also allow you to block or delete cookies, although disabling certain cookies may affect website functionality.
6. How We Disclose Personal Information
We may disclose personal information to third parties where reasonably necessary for legitimate business purposes and subject to applicable law.
This may include disclosure to:
Shopify
Our store is powered by Shopify, which processes information necessary to provide and improve its ecommerce and related services.
Service Providers
We may share information with providers that assist with:
- payment processing;
- fulfilment;
- logistics and shipping;
- IT services;
- website hosting;
- analytics;
- fraud prevention;
- cloud storage;
- communications; and
- customer support.
Marketing and Advertising Partners
Where permitted by law, we may disclose or make information available to advertising, marketing and analytics partners to:
- measure advertising;
- deliver relevant marketing;
- understand campaign performance; and
- improve our marketing activities.
Depending on your location, you may have a right to opt out of certain uses or disclosures of information for targeted advertising.
Where available, you can exercise applicable choices through our Your Privacy Choices page.
Affiliates and Corporate Group
Information may be shared with affiliated entities where reasonably necessary for legitimate business administration, customer service, operations or legal compliance.
Legal Authorities and Legal Proceedings
We may disclose information where reasonably necessary to:
- comply with applicable law;
- respond to a court order or lawful government request;
- investigate suspected illegal activity;
- establish or defend legal rights; or
- protect the rights and safety of Moksyz, our customers or others.
Business Transactions
Information may be transferred or disclosed in connection with a genuine corporate transaction such as:
- restructuring;
- merger;
- acquisition;
- financing;
- sale of assets; or
- other change in corporate control,
subject to applicable law.
7. Relationship With Shopify
Moksyz uses Shopify to operate its ecommerce platform.
Shopify may collect and process personal information relating to your interaction with Moksyz and Shopify-powered services.
Information submitted through our Services may therefore be transmitted to or processed by Shopify and its authorized service providers in countries other than your country of residence.
Shopify may also provide features that use information about interactions across Shopify services and participating merchants.
Where Shopify independently determines the purposes and means of particular processing, Shopify's own privacy terms and controls may apply.
For information about Shopify's processing activities and available privacy controls, customers may consult Shopify's Consumer Privacy Policy and Privacy Portal. Shopify maintains its own privacy controls for access, deletion and certain advertising-related uses of information.
8. Targeted Advertising and Privacy Choices
Depending on where you live, applicable privacy laws may give you the right to opt out of certain uses or disclosures of personal information for:
- targeted advertising;
- personalized advertising;
- sale of personal information; or
- sharing of personal information.
Where applicable, you may exercise these choices through:
Your Privacy Choices:https://moksyz.com/pages/moksyz-data-sharing-opt-out
Where supported by our privacy technology and required under applicable law, a recognized Global Privacy Control (GPC) signal may also be treated as an opt-out request for the applicable browser or device.
9. Marketing Communications
If you subscribe to promotional communications, we may send you information about:
- new products;
- brands;
- promotions;
- offers;
- events; and
- other Moksyz news.
You may unsubscribe from marketing emails at any time by using the unsubscribe option included in those communications.
Unsubscribing from promotional communications does not prevent us from sending necessary non-marketing communications, such as:
- order confirmations;
- delivery information;
- security notices;
- return updates; and
- other transactional communications.
10. Third-Party Websites and Services
Moksyz.com may contain links to websites, services or social-media platforms operated by third parties.
Those third parties control their own privacy and security practices.
We recommend reviewing the applicable third party's privacy policy before providing personal information to it.
The inclusion of a third-party link does not necessarily mean Moksyz controls or endorses that third party's privacy practices.
11. Children's Personal Information
Our Services are not intended to be independently used by children who do not have the legal capacity to enter into transactions under applicable law.
We do not knowingly seek to collect personal information from children in circumstances where doing so would be unlawful.
If a parent or legal guardian believes that a child has provided personal information to us inappropriately, they may contact us to request review or deletion of that information, subject to applicable law.
12. Security
We use reasonable administrative, organizational and technical measures intended to protect personal information against:
- unauthorized access;
- unlawful processing;
- accidental loss;
- alteration;
- disclosure; and
- misuse.
No method of electronic transmission or storage can be guaranteed to be completely secure.
Customers should therefore also take reasonable steps to protect their account credentials and should not share passwords or authentication information with unauthorized persons.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or otherwise processed, subject to applicable legal requirements.
Retention periods may depend on factors including:
- whether you maintain an account;
- transaction and order-history requirements;
- tax and accounting obligations;
- fraud-prevention needs;
- dispute resolution;
- warranty or return periods;
- legal claims; and
- regulatory requirements.
When information is no longer required, we may delete, anonymize or otherwise dispose of it as appropriate and subject to applicable law.
14. International Transfers of Personal Information
Because Moksyz operates an international ecommerce service and uses service providers such as Shopify, personal information may be transferred to, stored in or processed in countries other than the country where you live.
Where applicable law requires additional protections for an international transfer, we will rely on an appropriate lawful transfer mechanism or other legally recognized safeguard.
For transfers subject to UK or European data-protection rules, such mechanisms may include applicable adequacy decisions, approved contractual safeguards or equivalent lawful transfer arrangements.
For processing subject to UAE data-protection law, cross-border transfers will be handled subject to the applicable requirements governing the protection of personal information. The UAE PDPL specifically addresses information that must be given to individuals about cross-border processing safeguards.
15. Your Privacy Rights
Depending on where you live and subject to applicable conditions and exceptions, you may have rights relating to your personal information.
These may include the right to:
- obtain information about personal information being processed;
- request access to personal information;
- request correction of inaccurate or incomplete information;
- request deletion or erasure in applicable circumstances;
- request restriction of processing;
- object to certain processing;
- request portability of qualifying personal information;
- withdraw consent where processing is based on consent;
- object to direct marketing;
- object to certain decisions based solely on automated processing where applicable; and
- lodge a complaint with a competent data-protection authority.
Under the UAE Personal Data Protection Law, individuals have express rights concerning information about processing, portability, correction or erasure, restriction and stopping qualifying processing, including direct marketing.
These rights are not absolute and may be subject to legal exceptions.
16. Exercising Your Privacy Rights
To request access, correction, deletion or another available privacy right, you may contact us using the details below.
We may request information reasonably necessary to:
- verify your identity;
- confirm the request relates to you;
- prevent fraudulent requests; and
- satisfy applicable legal requirements.
Where permitted by law, an authorized representative may submit a request on your behalf, subject to appropriate verification of their authority.
We will respond in accordance with the timeframes and procedures required by applicable law.
17. UK and European Economic Area Customers
Where UK or EEA data-protection law applies, customers may have additional rights, including:
- objection to certain processing;
- restriction of processing;
- data portability;
- withdrawal of consent;
- objection to direct marketing; and
- the right to complain to the relevant data-protection authority.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
18. Complaints
If you have a concern about our handling of personal information, please contact us first so that we can investigate the matter.
Depending on your location and applicable law, you may also have the right to lodge a complaint with the competent privacy or data-protection authority.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- changes in our Services;
- changes in our processing activities;
- changes to technology or service providers;
- legal or regulatory requirements; or
- other operational requirements.
When this policy is updated, we will revise the Last Updated date.
Where legally required, additional notice or consent will be provided.
20. Contact and Data Controller
For the purposes of applicable data-protection laws, the controller of personal information processed by Moksyz is:
Prime Elegant General Trading LLC - OPC
Trade Licence No.: CN-5209443
TRN: 105088814600003
Abu Dhabi, United Arab Emirates
Privacy and General Enquiries: info@moksyz.com
Telephone: +971 4 5580751
For order, delivery, return or general customer-service enquiries, customers may also contact:
Customer Service: customerservice@moksyz.com
Telephone: +971 4 5580751